Date Posted: 31 January 2012 Provisional start date: Immediate
SCOPE
The primary role is to provide technical product support to the Smoothwall sales team and channel partners. This will include: answering product and deployment questions, suggesting solutions for customers, accompanying sales staff on site visits, and managing ongoing deployments. As part of the sales process, the role also involves delivery of demonstrations over the web as well as training, and assisting others in doing so. The role will also involve taking an active part in the development of Smoothwall’s web categorisation rules.
The successful applicant will join a team of technical people with a variety of specialisms, including other pre-sales support staff, and the local IT team. With a wide range of knowledge, skills and experience in the existing team, this is a job where you learn something new every day.
● Accompany members of the sales team on customer site visits
● Provide product knowledge support to Sales team
● Demonstrate Smoothwall software both via web demo and via presentations given at customer sites
● Explain web filtering or firewall concepts to users inside and outside the organisation
● Install Smoothwall software at customer sites
● Assist blocklist team with new filtering rules and categorisation
● Support and advise potential customers
● Assist sales team in preparing tender documentation
● Work with technical support to hand-over newly acquired clients
● Tweak, alter and work-around existing systems in order to satisfy customer requirements
● Provide feedback to the Product Management Group, and suggest improvements where possible
● Deliver training to staff, customers and resellers where required
● Attend trade shows, assisting with local IT and product demos when needed
SKILLS AND EXPERIENCE
Essential
● Experience of managing Microsoft Windows networks
● Ability to learn new skills and adapt to new systems quickly
● Confident and professional telephone manner
● Excellent written & verbal communication skills
● Full UK driving licence
● Smart, presentable and customer friendly appearance
Desirable
● Experience of commercial web filtering software
● Experience of firewall or email filtering products
● Experience with Linux operating systems
● Experience of scripting languages, eg Perl and bash
● Experience of virtualisation technologies
● Experience of resilient/redundant systems and infrastructure deployments
● Basic understanding of development processes
● Has held helpdesk or customer facing role
Qualifications
Any relevant, such as MCSE, CCNA. We are looking for the right person, not the right paper.
● Patient and understanding to needs and attitudes of colleagues and customers
● Ability to work on Initiative and creative ability to solve problems
● Good interpersonal skills. When face to face with customers or prospects, comfortable and able to build a rapport.
● Strong work ethic with high levels of motivation and enthusiasm.
● Commercially aware and results orientated.
● Flexible approach to work and a willingness and ability to learn new concepts.
Apply:
To apply for this post, please email your CV in Microsoft Word or Acrobat PDF format to leedsjobs@smoothwall.net
Agencies:
Agency submissions are not wanted and unsolicited CV submissions from agencies will be deleted. Agencies should note that any CVs submitted without having previously agreed terms for this particular vacancy will be disregarded.
