Date Posted: 31 January 2012 Provisional start date: Summer 2012
Recruiting manager: Support Manager
The Placement
The role is that of support engineer in our support team. Primary responsibilities include resolving support issues by telephone and email, and monitoring the support ticket queues. The team responds to support incidents from both end user customers, and resellers who install and support our products themselves. The role involves some interaction with the development process, both in reporting bugs, and assisting developers in ensuring correct remediation.
Smoothwall has 2 support teams - one in the UK and one in the US, although both teams deliver support to customers worldwide.
The Support Engineer will need to keep up to date with software developments in our software and the software with which our product interoperates, such as Microsoft Active Directory.
The position also requires a degree of shift work. Smoothwall support in the UK normal work day is open from 08:30 to 17:00 – these times are covered on the weekend and Bank Holidays too by an engineer on call.
Weekend and Bank Holiday shifts are factored into the base salary. Normally being on call during a weekend will be required every 8 weeks.
Occasionally shift work from 13:30 to 22:00 will be needed when we cover for the US support team. This shift will not be a regular occurrence.
This position is be based in the Southampton office located in Park Gate, Fareham.
Responsibilities will include:
Required skills and experience
Candidates should posses the following skills and experience:
Experience of the following would be beneficial:
Package: Subject to skills and experience
Term: Fulltime, 12 months working placement; start summer 2012
